All information gathered by American Safety for your order is kept strictly confidential and will not be distributed to any company or individual. The information will be used only to make sure that your order gets delivered to you in the timeliest manner possible. If you need to change anything about your order please contact us: (619) 270-7241
Most orders ship out of our warehouse in 3 to 5 business days. Some items are special order based on availability. You are always welcome to email our office to check on your order. International shipments are subject to additional charges.
We normally ship all orders via United States Postal Service. We are located in San Diego, California. This means if we have the items in stock and you live on the East Coast, your order will take approximately 4-7 business days to arrive to your location. If you live in the Midwest, your order will take approximately 3-5 business days. If you live in the Northwest, your order will take approximately 2-4 business days. If you live in California, Arizona or Nevada, your order will take approximately 1-3 business days to arrive.
Guarantee: All of our products are of the highest quality and are completely guaranteed against manufacturer defects and faulty workmanship. Any item that is defective due to the manufacturing process will be promptly replaced.
Incorrect Item: If we send an incorrect item, no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges. We must have the original merchandise back before we can process the exchange, or as an alternative the second item may be purchased and credit will be issued upon receipt of the original returned item.
Customer Order Error: Incorrect customer orders can be exchanged for any other item. A 25% restocking fee will apply. The customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original.
There are no U.S. taxes on orders shipped outside the U.S. American Safety is not responsible for any customs handling fees, duties or taxes that result when your merchandise is imported to your country. Check with your local customs agency for details regarding possible duties or taxes on your order. You will be the importer of record and will be responsible for all levies, duties, import fees, taxes and other charges. American Safetystrongly suggests that you check with your local customs agency to determine the extent of such charges prior to purchase. American Safety cannot issue credit in cases where packages are not delivered due to non-payment of customs fees, handling fees, duties or taxes.
To maintain our low prices, all returns for exchange or credit must be postmarked no later than 30 days from the original customer shipment date, after this time American Safety will not accept back any item. Returns and exchanges must be in new condition and include original product packaging. No merchandise can be returned/exchanged once installed or worn. Customer must ship all items in a shipping box or envelope; do not use the retail product packaging as a shipping container. Returns that do not meet these requirements will be refused.
Any shipping discrepancy should be reported immediately. Shortages as a result of the carrier either missing cartons or damaging cartons must be reported to the carrier. Any claims against American Safety must be filed within 20 days of shipment receipt.